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Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it.

*Food items such as rubs and barbecue sauce and Franklin Barbecue Pit Covers are not eligible for returns or refunds*

Click this link or visit our Request a Return page at the bottom of the screen

1. Please enter your email address when prompted and then click Continue
2. In your email account, open the email from our store and copy the 6 digit verification code, proceed to enter the 6 digit code on our site
3. Click the order you would like to initiate a return for (if you item includes more than one item, select the items you'd like to return)
4. Select a return reason and add a note for us
5. Click Request Return

If your return request is approved and requires shipping, please follow the instructions under "Shipping". Once we receive your product in unused, unwashed condition, you will receive a refund.

In Person

You can return your item at our restaurant located at 900 E 11th St, Austin, TX 78702 Tuesday-Sunday, 9am-3pm. Please check our website franklinbbq.com for holiday closures. 

Shipping
To return your product, please mail your items to:
Franklin BBQ Shop 
C/O Returns
3304 Montopolis Dr
Austin, TX 78744
United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need additional help? Please reach out to us at Shop@Franklinbbq.com

Exchanges
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

To be eligible for an exchange, your item must be unused and in the same condition that you received it.

*Food items such as rubs and barbecue sauce are not eligible for exchange*

Shipping
To return your product, you should mail your product to:
Franklin Barbecue
C/O Returns
3304 Montopolis Dr
Austin, TX 78744
United States

You will be responsible for paying for your own shipping costs for exchanging your item. You must include a paid, self-addressed package for your item to be exchanged.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need additional help? Please reach out to us at shop@franklinbbq.com

Cancellations
If you cancel your order before your item has shipped, we can offer you a full refund.

Once your item has shipped, we are unable to cancel your order and you will need to follow steps above, under "Returns".