Refund Policy & Cancellation Policy


Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Shipping 
To return your product, you should mail your product to:
Franklin Barbecue
C/O Returns
1204 Salina street 
Unit A
Austin TX 78702
United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Exchanges
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

To be eligible for an exchange, your item must be unused and in the same condition that you received it.

In Person
You may exchange items within 30 days of your purchase in person at the restaurant, located at 900 E 11th Street, Austin, TX 78702, during regular business hours. Please check our main website, https://franklinbbq.com/ for holiday hours under "We Have Very Important Announcements".

Shipping 
To return your product, you should mail your product to: 
Franklin Barbecue
C/O Exchange 
1204 Salina street 
Unit A
Austin TX 78702
United States

You will be responsible for paying for your own shipping costs for exchanging your item. You must include a paid, self-addressed package for your item to be exchanged. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Cancellations
If you cancel your order before your item has shipped, we can offer you a full refund. 

Once your item has shipped, we are unable to cancel your order and you will need to follow steps above, under "Returns".